Privacy Policy

Last Updated: January 15, 2025

At lumivaraqos, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial analysis tools and software services. We're committed to transparency and giving you control over your data.

Information We Collect

We collect information you provide directly to us and information gathered automatically when you use our services. Here's what we typically gather:

Account Information: Your name, email address, phone number, and company details when you register for our services
Financial Data: Business financial information you upload or input into our analysis tools for processing
Usage Information: How you interact with our software, features used, and time spent in different sections
Technical Data: IP address, browser type, device information, and system performance metrics
Communication Records: Support tickets, feedback, and correspondence with our team

We don't collect sensitive personal information like government identifiers, health records, or detailed payment information beyond what's necessary for subscription billing.

How We Use Your Information

Your information helps us provide better financial analysis services and support your business needs. We use collected data for these specific purposes:

Purpose Data Used Legal Basis
Service Delivery Account info, financial data Contract performance
Customer Support Contact details, usage history Legitimate interest
Product Improvement Usage patterns, feedback Legitimate interest
Security & Fraud Prevention Technical data, access logs Legal obligation

We process your financial data solely to generate the analysis reports you request. Your business information isn't used for marketing purposes or shared with competitors.

Data Sharing and Third Parties

We don't sell your personal information. However, we do share data with trusted partners in specific circumstances:

Service Providers: Cloud hosting (AWS), payment processing (Stripe), and customer support tools process your data on our behalf under strict contractual protections.
Technical infrastructure providers for secure data storage and processing
Payment processors for subscription billing and transaction handling
Customer communication platforms for support and service updates
Legal authorities when required by Australian law or court orders
Business successors in case of merger or acquisition (with notice provided)

All third-party providers must meet our security standards and comply with applicable privacy laws. We conduct regular reviews of data handling practices.

Your Rights and Controls

Under Australian Privacy Principles and international privacy laws, you have several rights regarding your personal information:

Access: Request copies of personal data we hold about you
Correction: Update or correct inaccurate information in your account
Deletion: Request removal of your data (subject to legal retention requirements)
Portability: Export your data in commonly used formats
Restrict Processing: Limit how we use your information in certain situations
Withdraw Consent: Opt out of marketing communications or optional data processing

To exercise these rights, contact our privacy team at the details below. We typically respond within 30 days and provide requested information free of charge for reasonable requests.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure:

End-to-end encryption for data transmission and storage
Multi-factor authentication for all system access
Regular security audits and penetration testing
Employee background checks and privacy training programs
Secure data centers with 24/7 monitoring and access controls
Automated backup systems with disaster recovery procedures

While we maintain industry-standard security practices, no system is completely immune to security threats. We continuously monitor for vulnerabilities and update our protection measures accordingly.

Data Retention and Deletion

We retain your information only as long as necessary for business purposes and legal compliance:

Data Type Retention Period Reason
Account Information Active subscription + 7 years Tax and business records
Financial Analysis Data Active subscription + 3 years Service delivery and support
Usage Logs 2 years Security and system optimization
Marketing Data Until consent withdrawn Communication preferences

When data reaches its retention limit, we securely delete or anonymize it according to industry best practices. You can request early deletion of most data types through your account settings or by contacting support.

International Data Transfers

Our primary data processing occurs within Australia, but some information may be transferred internationally for technical or business reasons:

Cloud storage servers located in Australia and Singapore for redundancy
Customer support tools hosted in the United States with privacy shield protections
Development and testing environments in regions with adequate privacy laws

All international transfers comply with Australian Privacy Principles and include appropriate safeguards such as standard contractual clauses or adequacy decisions. Your data receives the same level of protection regardless of location.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how you interact with our software:

Essential Cookies: Required for basic functionality like user authentication and security features. These cannot be disabled without affecting service quality.
Performance cookies to monitor system speed and identify technical issues
Preference cookies to remember your dashboard settings and display options
Analytics cookies to understand feature usage and improve our tools

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some features but won't prevent access to core financial analysis tools.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes:

We'll email active subscribers at least 30 days before changes take effect
Updated policy will be posted on our website with revision dates clearly marked
Major changes may require re-acceptance of terms for continued service access
Previous versions will be archived and available upon request

We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after policy updates indicates acceptance of the changes.

Contact Our Privacy Team

If you have questions about this privacy policy or want to exercise your data rights, reach out to our dedicated privacy team:

Email: contact@lumivaraqos.com

Phone: +61 2 4423 4941

Mail:
lumivaraqos Privacy Officer
2000 Logan Road
Upper Mount Gravatt QLD 4122
Australia

We respond to privacy inquiries within 48 hours during business days and provide resolution updates throughout the process.